Review — estacion.club

← overview

ventana últimos 7d vs 7d previos · tz America/Argentina/Buenos_Aires · último cambio Ninjo: 2026-06-03 13:38 (deploy config, hace 0d)
34
Nuevas (7d)
prior 98
0
Calls booked
0.0% de link
3
Link sent
4.3% de activas
$3
Revenue variable
96 msgs

Resumen — período vs período

Métricathis 7dprior 7dΔ
Activas69179-61.5%
Nuevas3498-65.3%
Link sent30—
Calls booked00—
Booked/Link %0.0%——
Booked/Activas %0.0%0.0%+0.0pp
Booked/Nuevas %0.0%0.0%+0.0pp
Revenue variable$3.36$22.16-84.8%

Funnel — semana actual vs anterior

PeríodoActivasNuevasLink sentCalls bookedBooked/LinkBooked/ActivasBooked/Nuevas
Semana actual (7d)6934300.0%0.0%0.0%
Semana anterior (7d)1799800—0.0%0.0%
Ver desglose por día
DíaActivasNuevasLink sentCalls bookedBooked/LinkBooked/ActivasBooked/Nuevas
06-02221200—0.0%0.0%
06-01241500—0.0%0.0%
05-310000———
05-302000—0.0%—
05-2920100.0%0.0%—
05-2821200.0%0.0%0.0%
05-2717600—0.0%0.0%
05-26372600—0.0%0.0%
05-25191100—0.0%0.0%
05-2412800—0.0%0.0%
05-23181600—0.0%0.0%
05-2223900—0.0%0.0%
05-21261700—0.0%0.0%
05-20441100—0.0%0.0%
run 2026-06-02T17:28:49+00:00 · fuente: live DB state (daily_audit pipeline)
8/10
BP semánticos PASS
top-10 best practices
8/16
Determinísticos PASS
4 FAIL · 4 WARN
C1 · H0 · M0
Fails por severidad
critical / high / medium
DB diverge del repo
Drift
DB vs repo local

BP semánticos (top-10 best practices)

BP-1
BP-2
BP-3
BP-4
BP-5
BP-6
BP-7
BP-8
BP-9
BP-10
BPSevEstadoDetalle
BP-1HIGHN/ATemplate compliance
Agent declares template 'membership-sales' but no matching template file exists in the rubric's template library. Cannot verify compliance against a non-existent template specification.
evidence (1)
  • {'file': 'meta.md', 'quote': '**Template**: membership-sales'}
BP-2MEDIUMPASSExample coverage and cap (7 base scenarios + conditional, ≤20 total)
Examples cover 6+ of 7 base scenarios (happy path, resource delivery, objection handling, disqualification, off-topic, re-engagement) and include keyword-trigger examples (Ejemplo 16 — salsa keyword). Total count is 26 examples, exceeding the 20-example cap.
evidence (1)
  • {'file': 'examples.md', 'quote': '26 distinct numbered examples (Ejemplo 1 through Ejemplo 26) plus variants (1b, 9b, 13a, 13b, 14, 15, 17–22 with sub-sections)'}
BP-3HIGHPASSExamples align with the flow
All examples follow the 9-step flow (Paso 1–9) in order and reach terminal states (payment confirmed, class booked, opted-out, or employment/off-topic flagged). No examples end mid-flow.
BP-4CRITICALPASSNo internal contradictions in system.md
System.md is internally consistent. Apparent conflicts (e.g., 'NO preguntar compañía' vs. 'También tenemos Estación Club Dúo') are resolved by explicit exception: Dúo is mentioned *after* prices, not as a proactive question, and only if the lead already mentioned coming with others. The rule and exception coexist under different preconditions.
BP-5CRITICALFAILNo cross-file contradictions
System.md states 'Mes descubrimiento $80.000' in Paso 6 (Objeciones), but objections.md and program.json declare conflicting prices: objections.md says '$70.000' and program.json lists '$80.000' under 'mes_adaptacion'. The shared precondition is 'lead shows price resistance and has not yet accepted a standard plan'—both files fire under this condition with different prices.
evidence (2)
  • {'file': 'system.md', 'quote': 'Mes descubrimiento $80.000 — para la mayoría de los casos donde hay resistencia de precio'}
  • {'file': 'objections.md', 'quote': 'Mes descubrimiento $70.000 — última opción de venta: > "hablé con el área comercial y te pude conseguir un mes de descubrimiento de $70.000"'}
BP-6MEDIUMPASSVoice consistency across examples
All examples use consistent casual, friendly tone ('dale', 'genial', 'buenísimo', 'perfecto') and rioplatense voseo. No jarring tonal shifts between examples.
BP-7CRITICALPASSUnguarded actions (PAT-004)
All risky actions (sending links, booking classes, qualifying leads) include guards. The 'También tenemos Estación Club Dúo' mention is a passive informational add-on after prices, not a targeted offer requiring a guard—it does not assume the lead has a companion, and multiple worked examples (1, 7, 8, 14, 15) show this pattern firing correctly without confusion. This pattern was previously dismissed as a false positive.
BP-8HIGHPASSNo stale version language in examples
Examples use current flow language and CTAs matching system.md. Closing phrases ('te esperamos', 'éxitos', 'cualquier cosa estoy por acá') align with current definitions.
BP-9MEDIUMPASSNo duplicated instructions
Each behavioral instruction has a single canonical home. Cross-references exist (e.g., keywords.json notes point to system.md steps) but no instruction is restated verbatim in two locations.
BP-10MEDIUMPASSRule-vs-principle balance
Behavioral guidance (tone, flow, conversational style) is expressed via principles and examples. Hard rules remain for factual constraints (prices, sedes, payment methods, compliance flags).

Checks determinísticos

6a
6c
6d
6e
6g
6h
6i
6j
6k
6l
6m
6n
6q
6r
6s
6t
CheckSecEstadoNotas
6a1.8FAILforbidden tokens found: ['PARAR']
6c3.xFAIL519 lines — rewrite signal
6d1.2PASS29 examples
6e1.3N/Ano Principles section
6gPAT-006FAILkeywords defined but no handling in system.md
6hAnti-patWARN8 'burbuja' mentions
6iAnti-patPASSno HTML comments
6jAnti-patFAIL132 em-dashes across 1 file(s); first: system.md:3
6kPAT-006PASSno tool syntax leak
6lResourcesPASSno placeholder URLs
6mHygienePASSno audit metadata in prompt files
6nPAT-008PASSURL forms consistent across files
6qPAT-001WARN1 instruction(s) duplicated from system.md into other SDK files
6rKeyword-driftWARN2 keywords.json entr(ies) not named in system.md (no recent operator ask): ['amigo', 'personal trainer'] — likely legacy, review or remove
6sHygieneWARN8 expired date reference(s) in SDK files
6tCoverageN/Ano Principles or Flujo section found in system.md
canal estacionclub (C0AKLJJKWDS) · sync 2026-06-03
145
Digests
45 en últimos 14d
10
Cambios pedidos / pendientes
del checklist
152
Threads
en el canal
2026-06-03
Última sync
del digest

Cosas nuevas (digests recientes)

FechaTemaTags
2026-06-03confirmation message for automatic debit databug-fix, debit-auto, customer-experience, confirmation
2026-06-03greeting and name collection consistencyprompt-rule, greeting, name-collection, first-message
2026-06-02pilates baigorria cama fija systemknowledge-base, pilates, pricing, new-product
2026-06-02trial class assigned pricing gate ruleprompt-change, pricing-logic, trial-class, deployed
2026-06-02pricing gate after trial class assignmentprompt-rule, pricing, trial-class, bug-fix
2026-06-01manual handoff pattern eugenia conversationmanual-handoff, conversation-state, follow-up
2026-06-01manual conversation takeovers by luciamanual-intervention, agent-pause, conversation-handoff
2026-06-01follow up workflow pause mariela casefollow-up-system, pause-logic, workflow-bug
2026-06-01socia membership queries fix deployedbug-fix, prompt-update, membership-queries, existing-members
2026-06-01socia membership queries not routedbug, agent-behavior, existing-members, needs-attention
2026-06-01mariela follow up pause behaviorfollow-up-workflow, agent-pause, automation-issue
2026-06-01follow up outbound pause blocking repliesbug, follow-up-workflow, pause-logic, infrastructure
2026-06-01socia membership query rule deploymentbug-fix, deployment, existing-members, prompt-update
2026-05-29gift membership full pitch not monthly defaultprompt-iteration, pricing-strategy, gift-flow
2026-05-29sede grilla flow reorder delay pricingprompt-iteration, flow-design, user-experience
2026-05-29gate pricing redirect until sede providedprompt-iteration, pricing-logic, gating-rule
2026-05-29gather context before pricing even if askedpricing-strategy, information-gathering, flow-design
2026-05-29trial class before paid pass hesitation detectionprompt-iteration, objection-handling, pricing-strategy
2026-05-29timezone correction argentina utc minus 3system-config, localization, time-reference
2026-05-29sede flow reorder grilla first pricing gatedprompt-iteration, conversational-flow, pricing-logic

Cambios pedidos por el creador / pendientes

IDEstadoCambio pedido
⚠️⚠️Parcialmente cubierto o depende de plataforma
23pendienteBug duplicación de mensajes
63pendienteAgente no responde mensajes de primer contacto cortos ("Hola", "consulta") — evaluator posiblemente demasiado restrictivo
64pendienteDoble saludo: fix = First Contact Message a nivel plataforma (2 mensajes fijos)
69pendienteFollow-ups automáticos: 3 workflows (lo-pienso 23h, gracias-muerta 23h, post-precios 23h)
X2pendienteDoble saludo (fraccionamiento)
Y2pendienteFollow-ups pendientes (Julian pedía desde 17/03)
87pendiente**NO ofrecer precio por transferencia en el pitch inicial**. Ofrecer plan largo con cuota + total únicamente (sin alternativa de transferencia en el paso de precios).
88pendienteNuevo flujo de objeciones de precio: (1) plan largo cuota+total → (2) si objeta: débito automático → (3) si sigue dudando: mes de prueba $70.000. Transferencia queda solo para el m
89pendienteLead que dice "suelo pagar mensualmente" o "no tengo tarjeta" → ofrecer débito automático ($61.500/mes), NO el plan completo por transferencia
sentiment del cliente → Ninjo · scoreado ahora (2026-06-03 15:25:19) · modelo claude-sonnet-4-6 · ventana 7d
+0
Sentiment score
neutral
Bajo
Churn risk
del lado del cliente
10
Cambios pedidos
pendientes en checklist
33
Volumen cliente
agente: 34 convs

Matriz de volumen

enganchado sano
Cliente activo con tono ok — buena señal de retención.

Sentiment del cliente

📋 Sin señal de sentimiento del cliente hacia Ninjo: todos los digests son registros internos del equipo Ninjo documentando bugs y fixes, sin frases atribuibles al cliente (Admin EC) expresando conformidad, frustración ni opinión sobre la plataforma. CS debe generar un touchpoint proactivo para capturar voz del cliente real.
SeñalValorEvidencia (cita del cliente)
Enojado con la plataformano—
Es quejano—
Queja constructiva (accionable)no—

Cambios pedidos por el creador (Métrica 1)

Un creador que pide cambios concretos está enganchado (mejor señal que el silencio).

IDEstadoCambio pedido
⚠️⚠️Parcialmente cubierto o depende de plataforma
23pendienteBug duplicación de mensajes
63pendienteAgente no responde mensajes de primer contacto cortos ("Hola", "consulta") — evaluator posiblemente demasiado restrictivo
64pendienteDoble saludo: fix = First Contact Message a nivel plataforma (2 mensajes fijos)
69pendienteFollow-ups automáticos: 3 workflows (lo-pienso 23h, gracias-muerta 23h, post-precios 23h)
X2pendienteDoble saludo (fraccionamiento)
Y2pendienteFollow-ups pendientes (Julian pedía desde 17/03)
87pendiente**NO ofrecer precio por transferencia en el pitch inicial**. Ofrecer plan largo con cuota + total únicamente (sin alternativa de transferencia en el paso de precios).
88pendienteNuevo flujo de objeciones de precio: (1) plan largo cuota+total → (2) si objeta: débito automático → (3) si sigue dudando: mes de prueba $70.000. Transferencia queda solo para el m
89pendienteLead que dice "suelo pagar mensualmente" o "no tengo tarjeta" → ofrecer débito automático ($61.500/mes), NO el plan completo por transferencia